At Scripex, we aim to provide a smooth and reliable experience when buying digital gift cards. Since gift cards are digital products and are delivered electronically, the following refund and cancellation terms apply.
1. Order Cancellation
An order can be cancelled only if the gift card has not yet been delivered or issued to the customer. Once the voucher has been delivered, cancellation may not be possible.
2. Refunds
Gift card purchases are generally non-refundable and non-cancellable after successful delivery because digital vouchers cannot be returned once issued. However, a refund may be considered in the following situations:
- The voucher delivered is invalid or defective.
- The voucher has already been redeemed before delivery to the customer.
- The wrong voucher or denomination was delivered due to an error on our part.
- The order was successfully charged but the voucher could not be delivered.
3. Incorrect or Invalid Voucher
If you believe the voucher you received is invalid or has already been redeemed, please contact Scripex Customer Support as soon as possible with your order details. We may verify the voucher with the relevant issuer before approving a replacement or refund.
4. Customer Responsibility
Customers are responsible for entering and using the voucher correctly. Scripex will not be responsible for losses caused by:
- Sharing the voucher code or PIN with another person.
- Entering the voucher on an incorrect or fraudulent website.
- Losing the voucher after delivery.
- Using the voucher for an ineligible transaction.
- Failure to redeem the voucher within the applicable validity period.
5. Refund Processing
Once a refund is approved, it will be processed through the applicable payment method or as Scripex wallet/store credit, depending on the circumstances and payment method used. Processing time may vary depending on the payment provider.
6. Verification
To protect customers and prevent fraud, Scripex may request relevant information such as the order ID, transaction details, or other information necessary to investigate a refund request. Scripex reserves the right to reject refund requests where there is evidence of misuse, fraud, or unauthorized activity.
7. Third-Party Gift Cards
Gift cards are subject to the terms, conditions, validity, and redemption policies of their respective issuers. Scripex cannot change or override the policies of the gift-card issuer.
8. Contact Us
For any refund-related issue, please contact Scripex Customer Support with your order ID and a description of the issue. Our team will review the request and provide an appropriate resolution. Important: By purchasing a digital gift card from Scripex, you acknowledge that digital gift-card purchases are generally final after delivery and agree to the terms of this Refund & Cancellation Policy.
